Amazon reimbursement and FBA fee recovery, handled case by case.
Inventory gets lost, units get damaged, dimensions get measured wrong and returns never make it back to sellable. Amazon reimburses much of this, but usually only when someone files a specific, evidenced claim.
Fee & inventory audit
5 claim categories
Each is small on its own. Across a catalogue over a year, the aggregate is not.
Money already earned, sitting unclaimed.
This is not growth work. It is revenue you have already generated, leaking out through operational errors nobody was checking for.
Inbound shipments received short, with the discrepancy never reconciled.
Units lost or damaged inside the fulfilment network and never automatically credited.
Customer returns refunded but never physically returned to sellable stock.
Product dimensions or weight recorded wrong, inflating every fulfilment fee since.
Removal orders charged but never delivered, and never chased.
Claim windows quietly expiring on cases nobody was tracking.
Why this goes unnoticed
Each discrepancy is small. A few units here, a fee band there. Nothing large enough to trigger attention on its own.
The aggregate is not small. Across a catalogue over a year, these accumulate into a figure that materially affects net margin, especially for higher-volume or heavier products.
They also do not appear anywhere in your P&L as a line item, which is exactly why they persist.
Manual, evidenced claims — not bulk filing.
There is a fast way and a safe way to do this, and they are not the same. We do it the safe way.
Why aggressive tools are a poor trade
Aggressive automated filing can create duplicate, unsupported or policy-ineligible cases. We review discrepancies before submission and file only claims supported by the available reports and current eligibility rules.
One-off audit
A full eligible-window audit across inventory, returns, removals and Amazon FBA fees. Older records are reviewed only where the current claim policy still allows action.
Eligible window
Ongoing monitoring
Once the sweep is done, continuous checks catch new discrepancies inside the claim window rather than after it.
Stops future leaks
Fee correction
Dimension and weight errors corrected at source, so future units are charged against the corrected data rather than the previous measurement.
Compounds
Correcting an ongoing dimension or fee error can be more valuable than the eligible historical recovery because it prevents the same overcharge on future units.
What our Amazon reimbursement service audits.
Every claim is evidenced from your own Seller Central reports and filed individually. No bulk submissions that put your account standing at risk.
Inbound discrepancies
Units sent versus received reconciled shipment by shipment, including partially received and lost-in-transit consignments.
Lost and damaged inventory
Units lost or damaged in the network, reconciled against inventory adjustments and Amazon’s own reimbursement history to avoid duplicates.
Return discrepancies
Refunds issued where the unit was never returned, or returned unsellable without corresponding reimbursement.
Fee and dimension errors
Dimensions and weights audited against actuals. Where a product sits in a higher fee band by error, we correct it and claim eligible prior overcharges.
Failed removals
Removal and disposal orders charged but never completed or delivered.
Ongoing monitoring
After the eligible-window audit, continuous checks catch new discrepancies inside the claim window rather than after.
How the recovery works.
One eligible-window audit, then continuous monitoring. The first pass typically recovers the most.
Step 1
Pull and reconcile
Inventory adjustments, shipment records, returns, removals and fee reports exported and reconciled against each other to identify every discrepancy.
Step 2
Filter and verify
Cross-checked against reimbursements Amazon already issued automatically. Duplicate claims damage your standing, so this step matters more than speed.
Step 3
File with evidence
Each case is filed with the available evidence and the correct claim type. Individual review reduces duplicate, speculative and poorly supported submissions.
Step 4
Track and escalate
Cases tracked to resolution and escalated where rejected in error. Correct rejections are accepted, which protects your account.
We work within Amazon’s policies on claim submission throughout. Recovering money at the cost of your account health is not a recovery.
What you are buying, and what you are not.
Reimbursement is a defined, evidence-based process. It is not a guarantee of a specific figure.
Included
In every engagement
Not included by default
Quoted separately where needed
Fees and terms
Commonly charged as a percentage of what is actually recovered, which aligns the incentive properly. We confirm the arrangement after the free audit shows what is genuinely there.
If you already use a reimbursement tool, we focus on what tools handle poorly: dimension and fee errors, and cases needing manual evidence.
Operational recovery, run as routine.
Reimbursement runs as continuous operational work across our flagship UK account rather than a one-off sweep. Account context sits on the case study page.
Find out what you are owed.
We run a free eligible-window audit and tell you what is recoverable before you commit to anything.
- Discrepancies found across inventory, returns and fees.
- An estimate of what is realistically recoverable.
- Which claim windows are closing soonest.
- Any fee or dimension errors still overcharging you today.
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Where recovered margin goes furthest.
Reimbursement improves margin without touching revenue, which changes what the rest of the account can afford.
Full Account Management
Reimbursement improves margin without touching revenue, which changes what the rest of the account can afford.
Amazon PPC Management
Better margin raises the ACoS your products can profitably sustain, which changes what you can bid
Account Health & Reinstatement
Claims filed correctly protect account standing. Bulk-filing tools frequently put it at risk.