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Amazon FBA reimbursement for lost and damaged stock
Amazon FBA reimbursement is recovering money Amazon owes you when inventory is lost or damaged in its fulfilment centres, inbound shipments arrive short, refunded returns never come back, or fees are overcharged. Advorza reconciles your FBA reports, files claims with the evidence Amazon asks for, and follows each case until it is paid or closed.
- Inventory ledger reconciled line by line
- Claims filed with proper evidence
- Root causes fixed, not just claimed
Get a free Amazon audit
A senior strategist reviews your advertising and listings and sends your first three priorities in writing.
Where does FBA money go missing?
Short inbound shipments
Amazon receives fewer units than you shipped, and the discrepancy is never investigated because nobody checked the shipment after it closed.
Lost or damaged in the warehouse
Many cases are reimbursed automatically, but not all, and some are reimbursed at a value that does not reflect what the stock cost you.
Refunds with no return
The customer is refunded but the item never comes back, or comes back to an unsellable state the customer caused, and you are not charged back.
Fee overcharges
Wrong dimensions or weight put a product in a higher FBA size tier, so every unit pays a higher fulfilment fee.
Lost removal orders
Removal or disposal orders that show as completed but never arrived at your address.
Stranded inventory
Units sitting in a fulfilment centre with no active offer, earning nothing and adding storage fees.
What does FBA reimbursement include?
- Inventory ledger reconciliation by ASIN and fulfilment centre
- Inbound shipment reconciliation against your packing lists and proof of delivery
- Customer returns matched against refunds to find items never returned
- Reimbursement value checks against your supplier invoices
- FBA dimension and size tier checks with remeasurement requests where wrong
- Removal order tracking
- Stranded inventory resolution
- SAFE-T claims for seller-fulfilled orders where you also ship FBM
- Root-cause notes on prep, labelling and packaging to stop repeat losses
How does the claims process work?
Week 1
Diagnose
We pull the inventory ledger, inbound shipment, returns, reimbursement and fee reports and reconcile them to find units and fees that do not add up.
Week 2
Prioritise
You get a written list of the three claim groups worth most money, the evidence each needs, and what we need from you, such as invoices or carrier proof of delivery.
Weeks 3-8
Execute
We file claims through Seller Central with the evidence attached, answer Amazon’s follow-up questions, and reopen cases that were closed without a proper answer.
Every month
Measure
Your monthly report shows claims filed, amounts reimbursed, claims rejected with reasons, and the root causes we have fixed.
What do we measure instead of a headline result?
How much is recoverable depends entirely on your account’s history, so we do not quote recovery figures. We report the number of claims filed, units and value reimbursed, claims rejected and why, time to resolution, and the prep, labelling or carrier issues fixed so the same losses stop happening.
What do you get, and when?
| Deliverable | When | What it contains |
|---|---|---|
| Reconciliation summary | Within 48 hours of access | Discrepancy types found and first three claim groups |
| Claims plan | Week 2 | Claim groups by value, evidence needed from you |
| Claims filed | Weeks 3-8 | Cases submitted, followed up and reopened where needed |
| Ongoing checks | Every month | New shipments, returns and fees reconciled |
| Monthly report | Every month | Claims filed, reimbursed, rejected, root causes |
Common questions
Short, direct answers. Ask us anything else on a free audit call.
Doesn’t Amazon reimburse lost stock automatically?
For many warehouse losses and damages, yes. Short inbound shipments, unreturned refunds, wrong reimbursement values and fee errors often need a claim, and that is where most of the work is.
How far back can I claim?
Amazon sets time limits for each claim type and has changed them over time. We check the current windows in Seller Central and file the oldest eligible claims first.
Can filing claims put my account at risk?
Valid claims with evidence do not. Duplicate or inflated claims can, so we only file what the reports and your documents support.
How is FBA reimbursement priced?
It is scoped into the flat monthly retainer after the free audit, alongside any other services you take.
What do you need from me?
User access to Seller Central, supplier invoices for unit cost, and shipping documents for inbound claims, such as packing lists and carrier proof of delivery.
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Find the first profit leaks before you spend more.
A senior strategist reviews your campaigns, listings and account health, then sends a written diagnosis with your first three priorities.
- Written diagnosis within 48 hours
- No Amazon password needed
- No obligation